Last Updated: 07/15/2026
FileDNA (“we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, use our products or services, or otherwise interact with us.
This Privacy Policy is intended to comply with applicable privacy and data protection laws, including, where applicable, the General Data Protection Regulation (“GDPR”) and U.S. state privacy laws such as the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”).
1. Scope and Applicability
This Privacy Policy applies to personal information processed by CyberQuay in connection with:
- Our websites, including filedna.io, cyberquay.com and aidata.services
- Our cybersecurity software, platforms, and services
- Business communications with clients, prospects, partners, and vendors
- Recruitment and employment-related activities
This policy does not keep information processed by our clients through their own use of our software where CyberQuay acts solely as a service provider or data processor under a separate agreement.
2. Information We Collect
2.1 Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
- Contact details (name, email address, phone number, company, job title)
- Business communications and inquiries
- Account and billing information (processed by third-party payment providers)
- Job application and recruitment information
2.2 Information Collected Automatically
When you visit our websites or use our services, we may automatically collect:
- Device and usage information (IP address, browser type, pages visited, timestamps)
- Log files, access records, and audit trails
- Security and diagnostic data used to maintain system integrity
2.3 Information from Third Parties
We may receive information from:
- Business partners, resellers, and service providers
- Publicly available sources
- Threat intelligence and cybersecurity data feeds
- Background screening providers (for employment purposes, where permitted)
3. How We Use Information
We use personal information for the following purposes:
3.1 Service Delivery and Improvement
- Operating, maintaining, and improving our products and services
- Providing customer support and technical assistance
- Managing accounts and processing transactions
- Conducting analytics, research, and development
3.2 Security and Compliance
- Detecting, preventing, and responding to cybersecurity incidents
- Monitoring system integrity and misuse
- Maintaining logs for security, audit, and compliance purposes
3.3 Business and Legal Purposes
- Communicating about products, updates, and security notices
- Managing business relationships
- Recruiting and evaluating job applicants
- Complying with applicable laws and legal obligations
3.4 Marketing (Where Permitted)
- Sending promotional or informational communications
- Conducting surveys or market research
You may opt out of marketing communications at any time.
4. Legal Bases for Processing (GDPR Notice)
Where GDPR applies, CyberQuay processes personal data on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests, including securing and improving our services
5. Information Sharing and Disclosure
CyberQuay does not sell personal information. We may share information:
- With service providers acting on our behalf under contractual safeguards
- In connection with a merger, acquisition, or asset sale
- To comply with legal or regulatory requirements
- To protect our rights, security, and property
- With your consent
6. International Data Transfers
CyberQuay operates globally. Personal information may be transferred to and processed in countries other than your own. Where required by law, we use approved safeguards such as standard contractual clauses to protect such transfers.
7. Data Security
We employ reasonable and appropriate security measures designed to protect personal information, including:
- Access controls and authentication mechanisms
- Secure development and testing practices
- Continuous monitoring and incident response procedures
However, no system can be guaranteed to be 100% secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
9. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access and obtain a copy of your information
- Request correction or deletion
- Restrict or object to certain processing
- Withdraw consent
- Request data portability
California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, and limit the use of sensitive personal information.
Requests may be submitted using the contact details below. We may need to verify your identity before responding.
10. Cookies and Tracking Technologies
Our websites may use cookies and similar technologies to enhance functionality, analyze usage, and improve user experience. You can control cookies through your browser settings.
11. Cybersecurity and Threat Intelligence Notice
As part of our cybersecurity mission, CyberQuay may collect and analyze security-related data to improve products, develop threat intelligence, and support collective defense initiatives. Such data is aggregated or anonymized where feasible.
12. Third-Party Websites
Our websites may contain links to third-party websites. CyberQuay is not responsible for the privacy practices or content of those sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Material changes will be posted on our website or communicated as required by law.
14. Contact Us
For questions, concerns, or privacy rights requests, please contact:
FileDNA
3300 Dallas Parkway, Suite 200
Plano, TX 75093
Email: support
15. Jurisdictional Disclaimer
This Privacy Policy is provided for informational purposes and does not create contractual rights or obligations beyond those required by applicable law. Privacy rights and obligations may vary by jurisdiction.